Privacy Policy
A legal disclaimer
Effective Date: 01/29/2026. This Privacy Policy applies to Lantern Cove, LLC, a Wisconsin limited liability company (“Company,” “we,” “our,” or “us”), which owns and operates a short-term rental property in the State of Wisconsin. This policy explains how personal information is collected, used, stored, and disclosed in connection with reservations and guest stays. By booking or staying at the property, guests acknowledge and consent to the practices described in this Privacy Policy.
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1. Scope of Policy.
This Privacy Policy applies to personal information collected:
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-through booking platforms
-through direct reservations
-through rental agreements
-through communications related to a guest stay
-through on-site operational technology used for safety and property management.
This policy does not govern third-party booking platforms, payment processors, or external websites, which operate under their own privacy policies.
2. Information Collected:
We collect only information reasonably necessary to operate the rental business and comply with legal obligations.
This may include:
-full name
-email address
-phone number
-mailing address
-payment and billing information
-reservation records
-government identification when required
-guest communications
-occupancy and stay history
-incident or damage reports
-device or access logs associated with smart entry systems
We do not intentionally collect sensitive personal data beyond what is required to complete a reservation and maintain lawful business records.
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3. Purpose of Collection:
Personal information is collected and processed for legitimate business purposes including:
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-reservation processing and guest communication
-payment processing and accounting
-fraud prevention and identity verification
-property protection and risk management
-compliance with Wisconsin lodging, tax, and insurance requirements
-enforcement of rental agreements
-investigation of damage, disputes, or safety incidents
-internal recordkeeping and audit requirements
We do not sell or commercially trade personal information.
4. Disclosure of Information.
Information may be disclosed only when reasonably necessary to operate the business or comply with law, including:
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-booking platforms and payment processors
-insurance carriers and claims administrators
-property managers, maintenance, or cleaning personnel
-legal counsel
-tax professionals and accountants
-law enforcement or government authorities when required
-courts or dispute resolution bodies
Disclosure is limited to the minimum information necessary for the purpose.
5. Property Technology and Security Systems.
The property may utilize operational technologies including:
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-smart locks and access control systems
-exterior security cameras
-Wi-Fi networks
-alarm or monitoring systems
These systems are used strictly for safety, property protection, and liability mitigation. No surveillance equipment is installed in bathrooms, bedrooms, or private interior living spaces. Exterior cameras, when present, are disclosed in listing materials and rental agreements. Access logs and security footage may be retained for insurance, legal, or safety purposes.
6. Data Security.
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, misuse, or disclosure. No system can be guaranteed completely secure, but we take reasonable steps consistent with small business hospitality standards.
Guests acknowledge that electronic communications and third-party platforms inherently carry some security risk
7. Data Retention.
Personal information is retained only as long as necessary to:
-satisfy tax and accounting requirements
-meet insurance recordkeeping obligations
-comply with Wisconsin and federal law
-resolve disputes
-enforce rental agreements
-maintain incident documentation
Retention periods may extend beyond the stay for legal or insurance defense purposes.
8. Legal Compliance.
We operate in compliance with applicable United States and Wisconsin consumer protection and recordkeeping laws. Information may be preserved or disclosed when required by statute, subpoena, court order, insurance investigation, or legal process.
9. Guest Rights.
Guests may request access to personal information maintained by the Company or request correction of inaccuracies by contacting us. Certain records may be retained when required for legal, tax, or insurance purposes. Deletion requests may be denied where retention is legally necessary.
10. Limitation of Liability.
To the extent permitted by Wisconsin law, the Company shall not be liable for unauthorized access to personal information resulting from events outside our reasonable control, including but not limited to cyberattacks, third-party platform breaches, or force majeure events.
11. Children’s Privacy.
Our rental services are not directed to children under 13. We do not knowingly collect personal information directly from children.
12. Policy Updates.
We reserve the right to update this Privacy Policy at any time. The current version will govern all reservations as of its effective date.
13. Contact Information:
Lantern Cove, LLC
2182 Glenway Drive
West Bend, WI 53090
920.602.7090